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About DRTC
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The STCW – Proficiency in Crowd Management training is intended for crew members of passenger ships who are responsible for the safety of passengers during emergencies. The course focuses on developing the knowledge and skills required to guide, reassure, and evacuate passengers effectively in emergency situations.
Questions or need help? Send an email or call 0031 118 463382
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IntroductionThe Crowd Management training provides insight into human behavior during emergencies and teaches participants how to safely direct and support passengers. The course covers topics such as communication, evacuation procedures, stress responses, and leadership in crisis situations. Through practical exercises and realistic scenarios, participants learn to respond effectively to incidents on board.
ObjectiveUpon completion of the course, the participant will be able to:
Understand passenger behavior during emergencies and respond appropriately
Effectively inform, guide, and reassure passengers
Coordinate and carry out evacuation procedures
Cooperate effectively with other crew members during emergencies
Target groupThis course is intended for all crew members of passenger and ro-ro vessels who are responsible for, or involved in, the guidance and safety of passengers during emergency situations.
Entry requirementsNo specific entry requirements.
Course content
Understanding human behavior in emergency situations
Communication with passengers during evacuations
Leadership and stress management
Use of emergency exits, life-saving appliances, and communication equipment
Practical application of onboard evacuation procedures
CertificationUpon successful completion, participants receive the Proficiency in Crowd Management certificate, STCW Reg. V/2, Par. 7, Section A-V/2-1, Table A-V/2-1.
ValidityThe certificate is valid indefinitely.
Course durationHalf a day (morning program, part of the CMHB day training).
Number of participantsMinimum of 6 and maximum of 12 participants.
Course hours08:30 – 12:30 hours.
The session begins with an introduction to the course objectives and an overview of crew responsibilities during onboard incidents. This is followed by a detailed discussion of shipboard emergency procedures, including alarm signals, muster stations, and communication protocols. Attention is given to human behavior during crises — how fear, panic, and stress influence passenger reactions, and how crew members can respond effectively.
The morning concludes with practical scenarios that emphasize crowd control, leadership, clear communication, and teamwork under pressure.
With the best resources and facilities at our disposal, we are able to offer training and courses of the highest quality.
Our training locations are specifically designed to optimize your learning experience. With modern facilities, realistic training environments, and centrally located centers in Vlissingen and Groningen, we offer a professional and comfortable setting where practice and safety come together.
Our experienced trainers challenge you to bring out the best in yourself. Our program coordinators are available to provide you with all information and to answer any practical questions regarding the training.
Maarten Janse was born and raised in Zeeland and has a deep connection with the sea. After completing his Bachelor of Maritime Officer degree at the Maritime Institute De Ruyter (2002–2006), he began his career as a 4th officer on the cruise ships of Holland America Line. In the years that followed, he progressed to 1st officer and gained worldwide experience in ship navigation and maneuvering, delivering safety training to crew in various emergency roles, organizing emergency drills, and leading teams responsible for the maintenance of lifesaving appliances and fire detection, prevention, and firefighting systems.
In 2022, Maarten made the transition to a shore-based position, wishing to spend more time with his family while sharing his extensive hands-on experience with others. As a Senior Maritime Instructor at DRTC, he delivers training such as AFF, PST, PSCRB, FRB, ECDIS, GWO, and MCRM, as well as modules within ship management. His trainings are realistic, practice-oriented, and always linked to real-world situations. Maarten holds the certificate of competency as Master Mariner (all ships) and Firefighting Crew Member, and is a certified CAE MCRM instructor, making him a specialist in maritime incident response and teamwork.
Maarten has a strong passion for sharing knowledge. As a black belt holder in Kyokushin karate, he enthusiastically taught both youth and adults for many years. That same energy, dedication and attention to the participant characterize his approach in every training he delivers.
Born and raised in Brabant (very close to Efteling), Emile spent around 18 highly adventurous and educational years as part of the military system. Qualified to operate in extended various disciplines and shaped by the rigorous “green” Methodology, he developed a keen ability to respond inventively and ad hoc to incidents under Spartan conditions, a skillset still tested in practice somewhere on the globe today.
Since 2018, he has combined this discipline with SOLAS, STCW, and hands-on maritime expertise, delivered with a touch of humor, sharing his knowledge during training sessions under the motto: “Train as you fight.” He mainly works at the DRTC site in Flushing, on-site at companies, and on board vessels (an honorary privilege!), though he started out at the Groningen-site.
As a hobbyist in MARCOM, he contributes to DRTC’s consistently strong performance (≥90%) on CBR exam results.
Key traits: No-nonsense, energetic.
Born and raised in Zeeland, Michel de Pooter carries the sea in his heart. From a young age, his parents took him along on their sailing boat, instilling in him a deep-rooted love for the water and maritime life.
After completing his Maritime Officer training, Michel began his career as a 4th Officer with the cruise ships of Holland America Line. In the following years, he rose through the ranks to Staff Captain, gaining a wealth of experience in leadership and ship operations on board cruise vessels worldwide.
In 2025, Michel chose a new course: a shore-based position that allowed him to spend more time with his family while sharing his extensive hands-on knowledge with others. As Senior Maritime Instructor at DRTC, he delivers a variety of maritime training programs and is also regularly involved in the preparation and development of courses at the office.
DRTC provides a wide range of accredited safety courses for the maritime, offshore, wind and industrial sectors.
See the current course overview on our website or contact drtc@drtc.nl for advice on the right training for your needs.
For seafarers and maritime professionals who must comply with international STCW requirements.
Yes, our STCW courses are recognised by the Dutch flag state (the Human Environment and Transport Inspectorate – ILT). Each certificate includes the relevant STCW reference, ensuring international recognition.
We offer Basic Training (BT), Advanced Fire Fighting (AFF), Medical First Aid (MFA), Medical Care (MC), Proficiency in (Fast) Rescue Boats (PSCRB/FRB), and Security Awareness/Designated Duties.
Most STCW certificates must be renewed every 5 years (depending on the module and sea time requirements). Check the course page for exact details.
Yes, a valid maritime medical certificate is mandatory for participation.
Bring valid identification, a medical certificate (mandatory), and swimwear/towel if the course includes a pool module. PPE and rescue equipment are provided by DRTC.
Courses are available in Dutch or English. Additional support for reading difficulties can be arranged on request.
You will receive a digital and/or physical certificate in compliance with STCW standards. The format may vary by course.
You can cancel your booking by contacting us via email or phone. For open enrolment courses you may cancel free of charge up to 5 working days before the start. For customised training you may cancel free of charge up to 14 working days before the start. If you cancel within those deadlines the full course fee will be invoiced.
Visit our ‘Frequently Asked Questions’ page for more information, or contact us at +31 118 463 382 or email drtc@drtc.nl.