Based on Artikel 5 Annuleringen
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DRTC applies cancellation terms when cancelling training courses. A distinction is made between “open courses” and “customized courses.” A quotation is always provided for customized courses.
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Customized courses can be cancelled free of charge up to 14 working days before the start of the course.
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For cancellations of customized courses made 14 working days or fewer before the start of the course, 100% of the course fee will be charged.
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Open courses can be cancelled free of charge up to 5 working days before the start of the course.
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For cancellations of open courses made 5 working days or fewer before the start of the course, 100% of the course fee will be charged.
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Open courses can be rescheduled free of charge up to 2 working days before the start of the course.
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If a participant fails to attend at the start of the course, 100% of the course fee will be charged.
In mutual agreement, additional options may be considered beyond those stated in these terms.